Managing issues - such as non-compliance, deviations, exceptions, etc. - is one of the central functions of an organization's quality control and risk management units. Today relying on conventional software solutions or paper-based tools to manage business issues is cumbersome and ineffective, because they fail to address systemic problems due to a lack of enterprise-wide control and visibility. In order to successfully handle issues, managers need powerful collaboration and issue management software tools that unite small teams and QA departments.
Collaborative Issue Management Software Solution
Business issue management is a challenging process which cannot be handed by one person or even a small team alone. Companies involve their entire units and departments in this process to dedicate sufficient resources to problem resolution. Software technology is a great tool for facilitating smooth collaboration between all these people.
CentriQS provides a desktop client-server technology to facilitate successful collaboration initiatives. Users can access one and the same database to view their individual and shared assignments, track issue status, provide feedback to senior management, and exchange automatic notifications. CentriQS's collaborative issue management software solution makes it possible for remote users to work on the same issues and goals with office personnel. Collaborating is made as simple as effective.
Issue Capturing and Summarizing
When something critical happens in your company's environment, first you need to capture this critical event and create a quick summary that can be shared with other personnel involved in problem solving. The way how quickly you capture the trouble and how accurately you describe it determines the success of further issue handling and task management. The issue summary you provide to your colleagues should be complete and comprehensive in order to reduce uncertainty and improve understanding.
Issue capturing and summarizing functionality will help you describe the tiniest piece of each problem and share everything with other employees in seconds. CentriQS issue management software solution enables your company to set up and follow consistent procedures for issue capture, risk tracking, task management, and status reporting. The software provides tools to record and describe problems as well as track employee tasks and assignments. Full RTF editor allows using text, bulleted lists, images, tables and hyperlinks in issue summaries. Management can monitor current state of each trouble and measure employee productivity.
Centralized data storing along with powerful analytics gives you complete and real-time visibility into the quality and compliance system of your company. In CentriQS' secure database you can store, add and update critical information about personnel performance, issue status, risk exposure and project progress. Everything you need to know and use for managing issues is retained and provided in one place. Users can access the database over LAN and Internet.
Task Assignment and Automatic Notifications
When a new issue comes up, it needs to be assigned to somebody who will handle and solve it. In your database there can be stored multiple issues and related records. You can use tasks to easily allocate issues among your personnel. CentriQS lets link each issue to a single task and then assign this task to a user.
A larger issue can be linked to several tasks and even sub-tasks. Users receive automatic desktop/email notifications when they get assigned to new tasks or when their current assignments are changed by someone allowed. They also get automatically notified when their assignments or issues are overdue.
Issue Management Analytics and Reporting
When you deal with issues and risks in whatever field of your business, you wonder if your activity brings some positive result. And certainly you'd like to know what is made wrong and what improvements are available. Reporting strengthened with powerful analytics capability in issue management software gives you a clear insight into the outputs of your activity and helps you understand improvement opportunities.
In CentriQS you can create the Issue Analytics view to analyze issue performance and create reports in Excel, HTML, PDF and other popular formats. As an example, you can report on how many problems have been solved each weekday within a month. Also you can measure time deviation between Estimate, Actual and Remaining.
Graphs for Visualizing Issue Progress
Through using various graphs you can enjoy a better way of visualizing how issues are being solved and what troubles put on hold or remain unhandled. For example, CentriQS lets use a 3d Pie chart (along with dozens of other chart types) to visualize problems by their current states, for example "Created", "Closed", "Blocked" and "In Progress". In the Chart Wizard you can customize your chart to change color, size, position, legend, axes, point labels, and other options.