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Customer service software – Using advanced solutions to establish customer service collaboration and teamwork

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In companies that have client departments and support teams the need for customer service software solutions is high. Client departments and teams are responsible for treating customers and providing the best support services. That is why they need to use such software which allows creating a work environment for managing tasks and jobs.

Traditional customer service software allows keeping information about customers and their fulfilled, open, and future orders. Users of such software can get information required to make a phone call, retrieve an order ID, or find a customer's email address. Traditional software solutions are limited, because they offer functionality to organize information about customers and clients but not to manage tasks, processes and projects associated with orders, deliveries, phone calls, meetings etc.

Modern advanced tools are more powerful as they allow unifying information about customers with service workflows that are undertaken in client departments by members of support teams. Such software allows creating a work environment in which tasks and customer service worksheets establish teamwork organized, monitored and controlled by senior management.

For example, VIP Task Manager has advanced ools to create collaboration workflows. Such workflows consist of tasks and jobs to be completed to fulfill an order, reply to a customer's request, organize a meeting with customers, etc. VIP Task Manager lets specify tasks by any information and associate tasks with orders, customer contact information, and worksheets. The software uses a client-server technology to establish group collaboration in real time.

Another example is VIP Team To Do List. This product can be used as a customer service software solution to establish group collaboration through email, so customer service tasks can be emailed to members of support team.

At this website you can get trial customer service software for VIP Task Manager and VIP Team To Do List.

  Operating Systems:
Windows ME, Windows 2000/2003 Server, Windows XP
 
Languages:
English
Price:
$49.95 Buy The VIP Organizer reminder to mobile 30-day Trial version of VIP Organizer reminder to mobile is available
VIP Task Manager
Project management software
with multi-user database access

CentriQS new
Business management software
for small & midsize enterprises

VIP Team To Do List
Task management software
for sending to-do lists by email

VIP Organizer
Time management software
to organize home & work tasks

VIP Simple To Do List
Task management software
to plan & print daily to-do lists

NEWS

Aug 7, 2013
VIP Quality Software today announced the general availability of CentriQS 2.0 version. With new reporting solution users can access and integrate information from all departments or business functions to present data in visually compelling formats without any additional software tools. Discover the new feature

Jul 1, 2013
VIP Quality Software team continues working on new versions of CentriQS, small business management software that features enterprise-level functionality for task management and database customization. What’s new for spring 2013


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